Welcome to our website, www.Omni.com.au (“Website”), owned and operated by Omni Recovery Pty Ltd (ABN 39 688 908 241) of 14/20 Duerdin St Clayton 3168 (“Omni / we / us”). Please read these Terms and Conditions ("Terms") carefully before using our website. By accessing or using our website, you agree to be bound by these Terms.
Use of Website
You agree to use our Website only for lawful purposes. You must not:
- Interfere with the operation of the website or access it through any automated means.
- Upload or transmit viruses or any malicious code.
- Infringe upon the intellectual property rights of others.
- Misrepresent yourself or provide false information.
Products and Orders
We sell recovery-related goods, including [ Recovery Boots, Massage Guns, Rollers, Recovery Balls]. All orders are subject to availability and acceptance, and the Terms and Conditions of Sale.
Intellectual Property
This Website is subject to copyright. All content on our website, including text, images, graphics, logos, and software, is the property of Omni or our licensors. You may view this Website using your web browser and electronically copy and print hard copies of parts of this Website solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication or display of the content of this Website is strictly prohibited.
Limitation of Liability
To the extent permitted by law, we will not be liable for, and exclude all liability for any loss or damage (including indirect or consequential loss) arising from your use of, or inability to use, this Website or the products sold on it.
Nothing in these Terms excludes your rights under the Australian Consumer Law.
Third Party Links
Our website may contain links to third-party websites. We do not endorse, and we are not responsible for the content, accuracy, or reliability of any third-party sites. Unless expressly stated, we do not have a relationship with the owners or users of the third party site. Access these sites at your own risk.
Privacy
Your use of our website is also subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth).
User Submissions
We welcome user reviews and comments. By submitting any content, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, and modify your submissions for any purpose. Please do not submit confidential or proprietary information.
Termination
We may terminate or restrict your access to the website at any time.
Disclaimer and Changes to Terms
Your access to this Website is at your own risk. The information contained in this Website is provided by us in good faith on an "as is" basis. The information is believed to be accurate and current at the date the information was placed on this Website. We may update these Terms from time to time by posting a revised version on our website. Continued use of the site constitutes acceptance of the updated Terms.
Viruses and Cookies
We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Website or a linked third party Website. You must take your own precautions to ensure that whatever you select for your use from this Website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.
Cookies are small pieces of information that your browser stores on your computer hard drive. We use cookies to provide you Website usage information as well as to assist us to improve and develop the goods and services we offer. Our cookies do not contain any personal identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features on this Website.
Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of that state.
Product Terms and Conditions of Sale
These Terms and Conditions of Sale ("Sale Terms") govern the purchase of goods from our website and apply to all transactions. By placing an order with us, you agree to these Sale Terms. Unless specifically stated otherwise, Products sold are sold by Omni Recovery Pty Ltd (“we / us / our”).
Overview
We sell a variety of products on our website, including compression recovery pants and accessories ("Products"). Please note, our products are not intended for medical grade use.
These Sale Terms apply to all purchases made through the site. If you do not agree with any part of these Sale Terms, please do not place an order.
Ordering
Your order is an offer to purchase Products in accordance with these Sale Terms. We reserve the right to accept or reject your order for any reason, including but not limited to availability Product.
Once you place an order with us, you will receive an email confirmation. Your order is confirmed by us once the Products are dispatched. We will aim to dispatch Products which are in stock within 2 business days of receipt of your order, however dispatch times are subject to fluctuation.
Once you have submitted an order, it can no longer be cancelled or varied.
Prices & Payment
All prices displayed on our website are in Australian Dollars (AUD) and are inclusive of GST unless otherwise specified. Prices are subject to change.
We accept the following payment methods through the shopify portal:
- Credit/debit cards (Visa, Mastercard, etc.)
- Afterpay
Payment must be received in full at the time of order, before we dispatch any Products.
Shipping & Delivery
We ship to all Australian states and territories. International shipping may be available on request.
We use third party providers for transport and delivery of Products to you. Any estimates we provide to you in relation to delivery times is an estimate only, and actual delivery times may vary.
Delivery and shipping charges are calculated at checkout.
Returns, Exchanges & Refunds
We hope you love your Products, but recommend that you check they are right for you before placing an order. In addition to your rights under Australian Consumer Law, we do offer a change of mind refund if the Product is not right for you if the following criteria are met:
- The Product is not used.
- The Product still has its original packaging.
- You can provide proof of purchase.
- You pay postage for the return of Product to us.
- A $5 handling fee will be charged.
However, if your Product is damaged, defective, or not as described, you are entitled to a remedy under the Australian Consumer Law, including repair of the Product, replacement of the Product, or a refund for the Product.
To request a remedy for a defective Product, please contact us at info@omnirecovery.com.au with proof of purchase and a description of the issue. Once the defect is validated by us the remedy process will follow. Please note that unless otherwise agreed, any return shipping fees and charges will be at your expense.
Warranty
Unless otherwise stated, our Products come with a 12-month manufacturer’s warranty defects in materials or workmanship. This warranty does not cover:
- Damage caused by misuse or improper care
- Normal wear and tear
- Damage caused during shipping if not reported within 48 hours of delivery
This warranty is in addition to your rights under Australian Consumer Law and clause 5 of these Sale Terms.
Limitation of Liability
To the maximum extent permitted by law, we exclude all liability for any loss or damage (direct, indirect, or consequential) arising from your use of our Products, except where such liability cannot be excluded under Australian Consumer Law.
Except where such liability cannot be excluded under Australian Consumer Law, our maximum liability to you for the supply of our Products and sales under this website will be to repair, replace, or provide you with a credit for the Products.
Product Information
We make every effort to ensure that Product descriptions, images, and specifications are accurate. However, slight variations in colour or appearance may occur due to screen differences.
Sizing charts are provided as a guide only. It is your responsibility to choose the correct size based on the information provided.
Products are not intended for medical grade use. If you are suffering from a medical condition, please seek professional medical advice.
Intellectual Property
All product names, logos, content, and designs are the property of Omni and may not be copied, reproduced, or used without prior written consent.
Governing Law
These Sale Terms are governed by the laws of the State of Victoria, Australia. Any disputes will be handled in the courts of that jurisdiction.
Severability
If any provision of these Sale Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.
Contact Us
If you have any questions or concerns, please contact us:
Email: info@omnirecovery.com.au
Phone: 1300 032 014
Postal Address: 14/20 Duerdin St Clayton 3168
Omni Privacy Policy
This Site is operated by Omni Recovery Pty Ltd. This Privacy Policy describes how we collect, use, store, disclose, and protect personal information. We are committed to respecting your privacy and ensuring compliance with relevant Australian privacy laws, including the Privacy Act 1988 (Cth).
By using our website or services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.
Information Collected
We collect personal information directly from you when you use our website or services and/or interact with third-party websites or services. Information we are likely to collect from you include:
Personal Identification Information (provided by the customer)
- Name
- Billing address
- Shipping address
- Email address
- Phone number
Payment Information
- Credit/debit card details (processed securely by Shopify or your payment provider — you generally don’t store this directly)
- Other payment method details (e.g., Afterpay, PayPal, etc.)
Order Information
- Products purchased
- Order history
- Purchase preferences
Account Information (if customers create an account)
- Username and password
- Saved addresses
- Wishlist or saved items
Technical & Usage Information (collected automatically by Shopify/third parties)
- Device information (IP address, browser type, operating system)
- Location data (approximate, based on IP)
- Cookies and tracking technologies (to remember cart contents, log-ins, preferences)
- Website usage behaviour (pages viewed, time spent, referring site)
Marketing & Communications Data
- Customer’s communication preferences (opt-in to newsletters, SMS, etc.)
- Interaction with marketing emails and ads (open/click behaviour)
Customer Service & Support Information
- Messages sent via contact forms or chat apps
- Customer service history
We do not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete it.
Use and Disclose of Your Information
Omni is not in the business of collecting and disclosing personal information, and will only do so to facilitate the delivery of our Products to you. We may use and disclose personal information for the following purposes:
- To fulfill and manage your orders.
- To communicate with you about your transactions, inquiries, and promotional offers.
- To improve and personalise your experience with our website.
- To comply with legal obligations and respond to lawful requests.
Disclosure to Third Parties
In order to fulfil our orders to you, and to improve the Omni brand and experience, we may share personal information with:
- Third party service providers who assist us in delivering products and services.
- Affiliates and advertising partners for marketing purposes (only with your consent, where required).
- Legal authorities if required to comply with laws, prevent fraud, or protect rights and safety.
- Prospective buyers in the event of a sale, merger, or restructuring of our business.
Your Privacy Rights
Under the Australian Privacy Principles, you have the right to:
- Access personal information we hold about you.
- Request corrections to ensure your information is accurate and up-to-date.
- Lodge complaints if you believe we have breached your privacy rights.
To exercise these rights, please contact us at: info@omnirecovery.com.au or 1300 032 014
Security of Your Information
We take reasonable steps to safeguard your personal information against unauthorized access, misuse, and loss. However, no method of data transmission or storage is 100% secure. You acknowledge that any data shared with us is at your own risk.
Updates to This Policy
We may update this Privacy Policy from time to time without notice. Changes will be posted on our website, and the updated policy will take effect immediately upon posting.